Terms of Service

About HomeOnTap and these Terms

Altivo Labs LLC operates HomeOnTap. The platform helps homeowners define home-service requests and coordinate with Service Professionals. HomeOnTap is preparing to launch initially in Loudoun County, Virginia. Service availability and booking are not yet open to the public.

By using HomeOnTap, you agree to these Terms. Review them before using the platform. Any acceptance presented in a service or account workflow applies to the terms and version identified there; these Terms do not replace the recorded scope and price of an agreed request.

Eligibility and accounts

Use the platform only if you are an adult able to enter the relevant agreements and are authorized to act for the property or business involved. Supply accurate information, protect your login credentials and notify us of suspected misuse. Homeowner accounts support request and account management. Service Professional accounts use the platform’s onboarding, qualification and payout processes; submitting information does not guarantee activation, offers or work.

Platform and Service Professional roles

HomeOnTap provides marketplace and coordination tools. Service Professionals perform the selected work and are not represented by these terms as HomeOnTap employees. Applicable professional agreements and the accepted service scope govern additional responsibilities.

Requests, scope and quotes

Service descriptions, selected options, inclusions, assumptions and exclusions define the requested work. Review them and the quoted amount before agreeing. Pricing is based on the selected scope and applicable service offering; a marketing description is not a quote. Changes to agreed work must use the supported revision or approval process rather than an informal change to recorded scope.

Submitting a request does not guarantee available supply or a confirmed appointment. Services depend on location, qualifications and Service Professional availability. Requested windows remain subject to confirmation through scheduling.

Homeowner responsibilities

Provide accurate property and scope information, lawful access, relevant safety/access instructions and the preparation or materials specified in your agreed service definition. Tell HomeOnTap about material changes or conditions outside the agreed scope. Do not ask a professional to undertake unsafe, unlawful or unapproved work.

Service Professional responsibilities and qualifications

Service Professionals must provide accurate business, credential and insurance information, maintain applicable authorizations, follow agreed scope and scheduling, and provide completion information where the workflow requires it. Professionals remain responsible for their own legal and professional obligations.

Platform qualification checks reflect the configured requirements and available evidence. They are not a guarantee of workmanship, universal background screening or verification of every license class or specialty. No blanket license, insurance or outcome promise is made here.

Payments, cancellation and refunds

Supported payments and professional payouts use Stripe. Any payment-method setup, future-charge authorization and agreed price presented in the applicable workflow should be reviewed before acceptance. Saving a payment method is distinct from a charge, and a service request alone does not describe every later payment condition.

Cancellation, rescheduling, refund and service-issue rights are governed by the terms disclosed for the applicable request and by applicable law. Contact support@homeontap.com for assistance.

Communications

HomeOnTap may use account and service email where enabled. A phone-verification code is sent when you request it; requesting or completing a code does not constitute operational-SMS consent.

Optional operational SMS, if offered and separately enrolled, concerns service requests, professional offers, scheduling and related updates. No marketing SMS is included. Message frequency may vary and message and data rates may apply. Operational-SMS enrollment is separate from accepting service terms and is not a condition of purchase.

Where enrolled, reply STOP to opt out or HELP for help, or contact support@homeontap.com. See our Privacy Policy for information handling.

Acceptable use and intellectual property

Do not impersonate others, submit false documents, misuse access credentials, interfere with the platform, harass users, upload unlawful material or use service information for unrelated purposes. HomeOnTap branding, software and site content belong to Altivo Labs LLC or their respective owners. You may use the site for its intended account and service functions, not to reproduce or misrepresent the platform.

Service concerns, suspension and termination

Report concerns with the relevant request and available evidence to support@homeontap.com. Completion records or photos support review but do not create a satisfaction guarantee or warranty. HomeOnTap may restrict access or suspend accounts to address safety, suspected misuse, inaccurate qualifications or legal requirements. Necessary transaction records and obligations may remain after access ends.

Disclaimers and allocation of risk

Availability, property estimates and third-party information can change or be inaccurate. We do not promise uninterrupted platform operation or a particular service outcome, savings or warranty unless separately stated. Nothing here excludes rights that cannot lawfully be excluded.

Governing law, updates and contact

These Terms are governed by the laws of the Commonwealth of Virginia, subject to applicable law.

We may update these terms as our services and policies evolve. Updated terms and any required acceptance will be identified in the relevant workflow. Questions can be directed to support@homeontap.com.