Privacy Policy

Who we are

Altivo Labs LLC operates HomeOnTap, a home-services marketplace preparing to launch initially in Loudoun County, Virginia. This policy describes information handled through our website and application. Questions can be sent to support@homeontap.com.

Information you provide

Depending on the features you use, we collect account and contact information such as your name, email address and mobile number; login and verification information; property addresses and access instructions; service selections, scope, requested windows, quotes and request history; and messages or support inquiries.

Files and photos may be collected where upload or service-evidence features are offered. Service Professionals may provide business details, service areas, capabilities, credentials, license and insurance documents, agreement acceptance and payout-onboarding information.

Property information and technical data

Address lookup and property-information features may obtain location and property facts from providers such as Google and RentCast, where enabled. Property estimates and third-party information may be incomplete or inaccurate; you can contact us about corrections.

We use necessary cookies, session identifiers and browser storage to maintain authentication, booking progress and security. Requests to the site and our infrastructure may also produce technical logs, such as request times, network information and errors. We use this information to support functionality and security, not an advertising or behavioral-analytics program.

How we use information

We use information to operate accounts, verify requested contact methods, evaluate service availability, prepare quotes, coordinate requests and scheduling, support service delivery, review professional qualifications, handle payment and payout workflows, respond to support needs and protect the platform against misuse. We also retain relevant agreement, pricing and service records so transactions remain explainable.

Payments and operational providers

Stripe processes supported payment-method and payment/payout workflows. HomeOnTap keeps relevant provider identifiers, payment-method display information, authorizations and transaction records rather than asking you to send full card details to support.

Telnyx processes requested phone verification and, when separately enrolled and enabled, operational SMS. Resend processes email where enabled. Our infrastructure includes Neon database services and Cloudflare R2 document storage. Hosting, storage and other operational providers process information as needed to run the platform. Providers process information as needed for the services they support.

Sharing for service delivery

We share information with Service Professionals as needed to evaluate, coordinate and fulfill requests, including relevant scope, location, scheduling and contact information. Access should be limited to the operational purpose. We may also disclose information to operational providers, to comply with legal obligations, to protect people and the platform, or in connection with a lawful business transaction.

Mobile information and SMS opt-in or consent data will not be sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from unrelated sharing. Providers that help deliver requested communications may process the information needed to provide those communications.

Phone verification, email and optional messages

A verification code is sent when you expressly request a security or verification message. Requesting or completing a code does not enroll you in operational SMS.

Optional operational SMS, when offered, requires separate enrollment and concerns service requests, offers, scheduling or related operational updates. HomeOnTap does not plan to send marketing SMS. Message frequency may vary; message and data rates may apply. Where enrolled, reply STOP to opt out or HELP for assistance, or contact support@homeontap.com.

Account and service emails may be sent where the relevant email feature is enabled. Contact us about communication choices. Providing a phone number alone is not blanket SMS consent. See the Terms of Service for additional communications information.

Security and retention

We use access controls and other safeguards intended to protect information, but no system provides perfect security. Do not send passwords, full payment-card details or unnecessary sensitive documents by email.

We retain personal information for as long as reasonably necessary to provide the services, maintain required transaction and business records, resolve disputes, enforce agreements, and satisfy legal, security, fraud-prevention, and compliance obligations.

Your choices and minors

You can review supported account details in the application and contact support@homeontap.com to request access, correction or deletion, or to ask about available privacy rights. Requests may require identity verification, and legal, transaction or security requirements may limit deletion. Disabling necessary browser storage can affect sign-in and booking.

HomeOnTap is intended for adults able to enter service arrangements, not for children. Please do not submit children’s information unnecessarily. Contact us if you believe a child has provided personal information.

Changes and contact

We may revise this policy as our services and practices evolve. The effective date above identifies the current version. Material changes will be communicated where appropriate. For privacy questions, contact support@homeontap.com.